Frequently Asked Questions
Our rent includes access to all amenities, utilities, housekeeping, and a variety of supportive services. Personalized care plans are also available for an additional fee.
Q: What services are included in the rent?
Absolutely! We encourage family visits and offer several communal spaces where residents can spend quality time with their loved ones.
Q: Can family members visit?
Q: What is the age requirement to qualify for an apartment?
Applicants must be sixty-two (62) years of age at the time the application is submitted.
Q: How do I know if this is the right place for my parent?
We recommend scheduling a tour and meeting with our staff to discuss your parent’s needs and preferences. Our goal is to ensure a perfect fit for every resident.
Q: How do I know if this is the right place for my parent?
We recommend scheduling a tour and meeting with our staff to discuss your parent’s needs and preferences. Our goal is to ensure a perfect fit for every resident.
Q: How much rent will I have to pay each month?
Your monthly rent will vary depending on your income level. All apartments receive a utility allowance. Rent will be determined once your application is fully processed.
Q: Will I have to pay any utilities?
Yes, you will pay for electricity. You must establish an account with the local utility company upon signing your lease.
Q: Do I have to pay an application fee?
No. There is no application fee charged.
Q: Do I have to pay a security deposit? If so, how much?
Yes. A security deposit must be paid upon signing the lease. The security deposit is equal to one month’s rent.
Q: What factors are considered to qualify me for an apartment?
Tenant Selection is based on the following screening criteria: Credit Report, Criminal check, Verification of Income and Landlord Reference
Q: How can I apply for an apartment?
You may apply on the Nolen Management Company website or you may pick up an application during business hours from your community of choice.
Q: Are meals included with my rent?
No. Meals are not included with the rent. The Supportive Services Coordinator can assist residents who would like to participate in a local meals program.
Q: How do I know if this is the right place for my parent?
We recommend scheduling a tour and meeting with our staff to discuss your parent’s needs and preferences. Our goal is to ensure a perfect fit for every resident.
Q: Can I have a pet?
Pets are NOT allowed.
Q: Is parking available for residents?
Yes. Ample parking is available for residents
Q: Do you have to be a resident of Philadelphia, Pennsylvania to apply?
No. Anyone can apply.
Q: What happens if my application is rejected?
The Community Manager will mail you a rejection letter to the address on your application. The letter will state why you have been rejected. Once you receive the letter you will have fourteen (14) days from the date of the letter to request an appeal hearing. The Community Manager will schedule an appeal hearing with you. At the time of the appeal, you will need to provide all necessary documentation to support your reason for appealing.
Q: Is smoking allowed in the building?
No. All properties are designated smoke free communities. Management will provide a designated smoking area at least 25 feet away from the building to accommodate residents and guests.